Social Marketing Tips from the Spaghetti Sauce Industry

I have seen many people who think Search Engine Optimization is just reorganizing and optimizing their websites with technical skills like Meta elements to increase their website ranks. In fact, there are tons of factors that can affect the search engine results pages, which sometimes make people feel complicated and frustrated...... However, Search Engine Optimization comes to me as a simple thing; SEO is all about drawing attentions from people…

In my opinion, once we provide valuable contents that make people interested, the website traffics will increase automatically. This is why I said SEO is all about drawing attentions. Companies should provide interesting information, share their ideas, and tell their stories to the current/potential customers through both online and offline contents. This way, companies can provide consumers with special experience and bring them to both company websites and offline stores.

In this line, I think social media sites are the most important and effective marketing channels/tools that we should utilize to draw attentions from people in this new marketing era. The uses of those sites can have significant effects on the website traffics and the entire company image in either positive or negative way. In addition, social media sites can be utilized not only to spread words and create WOM effects for products, but also to discover what consumers want and to organize follower communities.

The video at the bottom is one of the greatest contents that have helped me to think out of box and see how to utilize social media sites as core consumer data sources.

As you can see from the following video (Malcolm Gladwell), it took more than 20 years for Prego (one of the biggest spaghetti sauce companies) to find out that American people wanted extra-chunky spaghetti sauce deep in their hearts. Prego and Ragu (probably other spaghetti sauce companies, too) had conducted marketing research for more than 20 years to find out hidden consumer tastes, but no one ever said and the companies couldn't realize until 80’s that people actually wanted extra-chunky. Thanks to the companies' tremendous amounts of efforts throughout decades, one third of Americans now are enjoying extra-chucky spaghetti sauce.

It took long time and lots of money for those two companies to find out what people really want. I think, however, social networks provide great opportunities today for us to discover and satisfy consumers’ hidden demands in more effective and efficient ways.

Like Malcolm Gladwell says in the video, there is no good spaghetti sauce or bad spaghetti sauce, there is no perfect spaghetti sauce or imperfect spaghetti sauce, but there are only different kinds of spaghetti sauces that suit different kinds of people. There are more than 6 billion people around the world, and there are great chances that people out there would crave products that you offer. Companies should approach those potential customers and provide them with special experience by utilizing social media sites effectively.

With the uses of social media sites, I think companies should focus on connecting to online communities and social networks; should listen to what people are talking about and observe how they behave everyday; thereby find and satisfy their hidden demands.