Wanna make the post-crisis consumers to open their wallets?

Wanna make the post-crisis consumers to open their wallets? Social media marketing could be the key...

As social media sites are frequently and repeatedly used for marketing purposes, I have seen many people complaining about “spamming” marketing campaigns generated by lots of companies online. Some even said they consider most of the messages from social media sites like Twitter as “pure” spams... I was also one of the people who thought and used the social media sites as online channels to just promote myself, increase website traffic, and online sales.

However, the following video has helped me not evolve to a spam-gernerating marketer. I was impressed when Mr. John Gerzema said in the video that the post-crisis consumers are restricting their demands, looking for value, and asking businesses to not just be about “more”, but about “better”… With this new consumer trend, I believe we should focus more on “quality” than “quantity” in producing social media contents.

Here is my two cents…social media marketing is not about marketing a product to everyone, but about connecting to online communities, telling your stories to them, and providing special experience to targeted audiences… As Mr. Gerzema says that consumers are looking for not just “a value”, but “values”, we should utilize social media sites to provide people with “values” in purchasing our products.

There are some companies that have developed unique and successful social media campaigns, which have helped them to organize huge and loyal fan communities. For example, Levi’s has managed to create fan groups per each of their products. The company has utilized a Facebook group and Youtube account to offer pictures/video showing its products and allow online users to indirectly experience those products. They have become popular online spaces now where people share their thoughts, feelings, and experience about the products.

Even though I mentioned a “big” brand as an ideal example of social media marketing, I believe both big and small brands can benefit from social media marketing. It may be easier for big brands to create virals among online communities because they already have huge fan communties that have been built through “traditional” marketing efforts. However, It is possible that one unknown small dish can have a special story and create a huge viral. I mean, one small dish that no body has ever heard of can produce a powerful story and provide the future followers with unforgettable memories… With the uses of social media sites to interact with people giving them special experience, I believe small brands can have great chances to lead loyal fans communities and make the brands stronger…

The following video is a great content talking about changes in conumser behaviors after the economic crisis 2008/2009. Check it out!!